HomePrivacy Policy

Privacy Policy

Last updated: January 1, 2026

Your privacy matters to us. This policy explains how Friendly Web Designs collects, uses, and protects your personal information.

Introduction

Friendly Web Designs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services. We are a family-owned web design company that values transparency and trust.

Information We Collect

Personal Information

  • • Name and contact details
  • • Email address
  • • Phone number
  • • Business name and details
  • • Billing information

Usage Data

  • • Pages visited on our site
  • • Time spent on pages
  • • Referring websites
  • • Click patterns
  • • Search queries

Technical Data

  • • IP address
  • • Browser type and version
  • • Device information
  • • Operating system
  • • Time zone settings

Communications

  • • Form submissions
  • • Email correspondence
  • • Phone call records
  • • Support tickets
  • • Feedback and reviews

How We Use Your Information

Service Delivery

  • Design and develop your website
  • Provide hosting and maintenance
  • Respond to support requests
  • Process payments securely

Improvement & Communication

  • Improve our website and services
  • Send service updates (with consent)
  • Analyze usage patterns
  • Comply with legal obligations

Data Sharing

We do NOT sell your personal information. Ever.

We may share your data only with trusted service providers who help us operate our business:

Hosting Providers

Secure website hosting

Payment Processors

PayPal for secure payments

Analytics Services

Website usage insights

All third parties are contractually required to protect your data and use it only for the specified purposes.

Your Rights

Depending on your location (including California and the EU), you have the following rights:

Right to Access

Request a copy of your data

Right to Correction

Fix inaccurate information

Right to Deletion

Request data removal

Right to Opt-Out

Stop marketing communications

Exercise Your Rights

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Active client dataDuration of service + 7 years
Inquiry/lead data2 years from last contact
Website analytics26 months
Marketing preferencesUntil you opt-out

Data Security

We implement industry-standard security measures to protect your personal data:

SSL/TLS encryption
Secure data storage
Access controls
Regular security audits

Cookies & Tracking

We use cookies and similar technologies to improve your experience:

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand how visitors use our site

Marketing Cookies

Used to deliver relevant advertisements

View our full Cookie Policy →

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: