Overview
This Marketing & Communication Policy outlines how Friendly Web Designs communicates with current and prospective clients through phone calls, text messages (SMS/MMS), and email. We are committed to transparent communication practices that respect your time and preferences.
SMS/Text Messages
Project updates, appointment reminders, and service notifications
Email Communication
Project updates, invoices, newsletters, and promotional content
TCPA / SMS Consent Disclosure
Important Consent Notice
By providing your phone number and checking the consent box on our forms, you expressly consent to receive calls and text messages from Friendly Web Designs regarding your inquiry, project updates, appointment reminders, and promotional offers.
Express Written Consent
You agree to receive calls and text messages at the phone number provided, including messages sent by automated telephone dialing systems.
Consent Not Required for Purchase
Consent to receive automated calls or texts is not a condition of purchasing any goods or services from Friendly Web Designs.
Standard Rates Apply
Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.
Autodialer & AI Disclosure
In accordance with the Telephone Consumer Protection Act (TCPA), we disclose that Friendly Web Designs may use the following technologies to communicate with you:
Automated Dialing Systems
We may use automatic telephone dialing systems (ATDS) to deliver pre-recorded messages or send automated text messages for appointment reminders and service updates.
AI-Assisted Communication
Some communications may be generated or assisted by artificial intelligence systems to provide faster, more efficient responses to your inquiries.
Message Frequency
| Message Type | Frequency | Purpose |
|---|---|---|
| Project Updates | As needed during active projects | Milestone notifications, feedback requests |
| Appointment Reminders | 24-48 hours before scheduled calls | Confirm scheduled consultations |
| Service Notifications | Monthly maximum | Maintenance alerts, security updates |
| Promotional Messages | No more than 4 per month | Special offers, new services |
Opt-Out Instructions
How to Stop Receiving Messages
You may opt out of receiving text messages at any time using any of the following methods:
Reply STOP
Reply "STOP" to any text message you receive from us. You will receive a confirmation message and no further texts will be sent.
Email Request
Email hello@friendlywebdesigns.com with "UNSUBSCRIBE SMS" in the subject line.
Call Us
Call (855) 901-2365 and request to be removed from our text message list.
After opting out, you may still receive transactional messages related to active projects or account-related communications that are not marketing in nature.
Email Communication Policy
In compliance with the CAN-SPAM Act, we follow strict guidelines for all email communications. Here's how we handle email opt-ins and what types of emails you may receive:
How You Opt-In
- Submitting an inquiry form on our website
- Booking a consultation or discovery call
- Signing up for our newsletter
- Becoming a client with an active project
Email Frequency
- Transactional:As needed (invoices, receipts, project updates)
- Newsletter:Weekly or bi-weekly
- Promotional:No more than 2 per month
Unsubscribe Process
Every marketing email we send includes an unsubscribe link at the bottom. Click it to immediately remove yourself from our mailing list.
Sender Identity
All marketing emails will clearly identify the sender and include accurate contact information:
From Name
Friendly Web Designs
Physical Mailing Address:
Friendly Web Designs
2261 Market Street #5765
San Francisco, CA 94114
United States
Questions About This Policy?
We're here to help clarify any concerns
If you have questions about our communication practices or need assistance managing your preferences, please contact us: